Support
Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How does the app access my meeting transcripts?
We use the Microsoft Graph API with application-level permissions granted by your admin. No bot joins your meetings — we read the transcript that Microsoft Teams generates natively.
Does the app work with phone calls?
Yes, if your organization has Teams Phone (Microsoft Calling Plans or Operator Connect) and call transcription is enabled. Direct Routing (third-party SBC) is not currently supported.
When do summaries appear?
Summaries are posted to your Teams chat within 30–60 seconds after the meeting or call ends. Live (real-time) summaries are not supported.
What AI model generates the summaries?
We use Anthropic's Claude AI. Your transcript data is sent to Claude for processing. Anthropic does not retain your data for model training.
How does the free plan work?
The free plan includes 10 conversations per month (meetings and calls combined). Once you reach the limit, summaries will not be generated until the next month.
Can I delete my data?
Yes. Use the "Delete my data" option in Settings, or email privacy@callscrib.com. We process deletion requests within 30 days.
What Microsoft 365 license do I need?
Microsoft 365 Business Standard or above. For phone call transcription, you also need a Teams Phone license.
Does my admin need to do anything?
Yes — your M365 admin must enable transcription and grant app permissions. See our Admin Setup Guide for step-by-step instructions.
Known Limitations
- Phone call coverage requires Teams Phone/Calling Plans — Direct Routing is not supported
- Summaries are generated after the conversation ends — live (real-time) summaries are not available
- Transcription must be enabled by your M365 admin before the app can process meetings
- Very long meetings (3+ hours) may have truncated transcripts in the AI summary
Contact Us
Can't find what you need? Reach out to our support team.
Email: support@callscrib.com
Response time: Within 24 hours on business days